SJSU
MIS (Honors)

Alantis Ma

Systems-minded technologist focused on automation and reliable delivery.

B.S. Management Information Systems — San José State University • Sbona Honors

4+
Industry Certifications
MIS
Honors Program
Ideas Generated
Professional portrait
My Philosophy

About Me

I’m an SJSU MIS (Honors) grad who turns messy workflows into reliable IT systems—automation first, clear docs, respectful support.

Toolkit: Excel/VBA, Microsoft 365, device deployment & troubleshooting, and practical networking (DNS, DHCP, VPN)—all wrapped in clean communication.

Recent highlight: a City of San José mentorship-matching system that cut manual work by ~80% and let staff adjust rules without touching code.

Key Impact Areas

Streamlined complex workflows
Automated manual processes
Improved team efficiency
Delivered user-friendly solutions

Core Expertise

System Automation

Excel/VBA solutions

Stakeholder Relations

Clear communication

Process Optimization

Workflow efficiency

Solution Design

User-friendly systems

Featured Project

City of San José mentor-matching system that streamlined connections and empowered non-technical staff with intuitive rule management.

View Case Study
Career Journey

Experience & Certifications

Professional Experience

Lab Technician

Tezerakt Inc.
Jul 2025 – Present
Diagnose Windows/Linux issues and reduce downtime with faster triage.
Configure/debug wired + wireless networking (DNS, DHCP, IPv4/IPv6).
Image and deploy devices with consistent standards and asset tracking.

Technical Lead Intern

City of San José
Jan 2025 – Jun 2025
Ran sprints and stakeholder updates in Jira for a mentorship program.
Built a flexible Excel+VBA matching engine with simple config UI.
Removed brittle Power Automate steps and simplified notifications.

Technical Specialist

Apple
Jul 2024 – Present
Troubleshoot macOS/iOS and document resolution paths.
Deliver clear, empathetic support with accurate expectations.

Certifications

CompTIA A+ CE

Hardware & software troubleshooting

Issued:May 24, 2024
Expires:May 24, 2027
Code:V7N9QQ1TNJB41TGY
Verify Certificate

CompTIA Network+ CE

Network configuration & security

Issued:July 08, 2025
Expires:July 08, 2028
Code:V3DZZ01Q0J11K5TJ
Verify Certificate

CompTIA IT Operations Specialist

IT infrastructure management

Issued:July 08, 2025
Expires:Active
Code:CIOS Certified
Verify Certificate

CompTIA Certified Professional

ID: COMP001022449180

All certificates verified and current

Let's Connect

Get In Touch

Want to chat about automation or support work? I'd love to hear from you.

Reach Out

Ready to Collaborate?

I'm always excited to work on projects that streamline workflows and make technology more accessible. Let's build something amazing together!

Available for Projects
Open to Consulting

Quick Info

Location

San Jose, CA

Response Time

< 24 hours

Timezone

PST (UTC-8)

By the Numbers

100%
Response Rate
24hrs
Avg Response
Ideas
© 2025 Alantis Ma